Jonathan T. Major, Desktop Support Specialist
Work and grow in the IT field while developing myself as a strong and valued employee.
Summary
I am a diligent, hardworking person who believes in honesty and integrity in both my personal and professional relationships. Additionally, I am a high energy, fast learning individual who likes to get his job done, and takes pride in his work.

Contact

Jonathan T. Major, MCP
113 Collins Street
Plant City, Florida 33563
Phone: 813.597.4043
jtmajorx@hotmail.com

Education

Microsoft Certified Professional – Self Studied
Southwest Florida College - Tampa, Florida
High School Graduate – Plant City High School – Plant City, Florida

Computer Skills

Hardware Support
Managing and Maintaining Small Networks
Server 2003 environment
Administrating XP Professional
Desktop Support/ Repair
Supporting OSX
Office 2003

Work History

02/07 - PRESENT DESKTOP ADMINISTRATOR - Harte-Hanks Tampa Flyer

Daily tasks include hardware and software support for all local and remote employees, handling all end user related issues, and managing users/computers in our single Active Directory
environment. Most of my job is centered on being the single point of contact for Desktop related issues (PC or Mac), and also handling server related issues as well. Many issues involve print and file servers, being as local domain controllers are delegated to System’s Administrator. Being such a small, tight niche IT team, my job is very wide spread and provides near constant on the job training and education.

08/06 - 02/07 HELPDESK TECHNICIAN - Verizon/Siwel Consulting

I started as a tier 1 tech, handling basic computer issues such as VPN connection, email client, and OS issues. After a period of three months I moved into a tier 2 position, supporting Verizon Business (fMCI) employees. Working as a tier 2 tech I handled any and all OS issues, supporting mainframe emulators (such as humming bird), and managing both Domain accounts and mainframe accounts. I worked as a single point of contact for any non-hardware related issues. I gained extremely valuable education and experience while working at Verizon Telecom.

10/05 - 08/06 COMPUTER TECHNICIAN - Geek Squad

Daily tasks included diagnosing and repairing units suffering from both hardware and software problems. During my time with Best Buy, I was able to develop strong diagnostics skills and understanding of the inner workings of computer systems. I was also responsible for working on multiple units at a time, making multi-tasking essential to daily work. Further, I set up new PCs and installed personal security software.

Jonathan T. Major, Desktop Support Specialist